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Full job description
Field Collections Agent

*No Warrant Work involved*

Annual earnings total up to £35,765 (inclusive of the car allowance)

Monthly Bonus

Do you have a full driving licence and access to a vehicle for work?

Would you love to work outdoors?

Do you want the flexibility to work the hours to suit you and your customers?

If the answer is yes, then we have an excellent opportunity for you!

Please note we can only accept applications from candidates who reside within Lancaster but you can expect to travel up to 90mins radius from your home address.

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SALARY:

Basic starting salary from £27,965 with potential to rise in role, plus £4,200 p.a. car allowance & fuel card (business use only).

Here at Orbit we like to go above and beyond. Our monthly bonus structure is uncapped. As a guide Field Collections Agents earn bonuses of £200 - £400 per month which could take your annual earnings total up to £35,765 (inclusive of the car allowance).

SHIFTS:

Working patterns, to support your work-life balance.
We have an operating window of
8am – 8pm Monday to Friday
9am - 1pm on Saturday.
We work a 40-hour week. 10-hours of which must be worked during our prime operating window
Monday to Friday 4pm – 8pm
Saturday 9am – 1pm.
ROLE:

As a Field Collections Agent at Orbit Credit Services you will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field based covering a region within a 90 minute radius of your home address.

In this rewarding role we’ll support you to use your expertise and commitment to customer service to helping our customers achieve financial health. Your role will involve you:

Visiting our customers at their home address supporting them get back on track with their outstanding arrears
Your work will be split between water accounts and our regulated work which will include reconnect visits
Day to day you can expect to resolve customer’s accounts on a personal basis.
Taking payments, setting up repayment plans or reconnecting them to our clients to help them achieve financial wellbeing
Educating customers on the potential consequences of non-payment of their account
We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad
ADDED BENEFITS:

31 days holiday (including bank holidays and an annual shutdown over the December festive period)
Excellent company benefits
Employee Assistance Programme and Medicash plans
Working patterns, to support your work-life balance
To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure
Ongoing support and development from our in-house team
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MINIMUM REQUIREMENTS?

A clear criminal record
No CCJ’s or IVA’s within the last 6 years
Own a car and six-points or less on licence
Must have business insurance add-on for vehicle
Technology competent and comfortable working alone
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Advisory note: At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

Job Type: Full-time

Pay: £27,965.00 - £35,765.00 per year